Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund on store credit or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You will be given store credit and it shall have a 30 days expiry. Return of cash will not be considered, only store credit.
We only replace items if they are defective or damaged or wrong in size. You are entitled for an exchange subject to stock availability, provided the item is as new, in the original packaging, and within 14 days of date of purchase. Send us an email at email@example.com to get in touch.
To return your product, contact our team at firstname.lastname@example.org to obtain the address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com or on Whatsapp at +60176969262 for questions related to refunds and returns.